Terms of Service

Effective date: 4 September 2026

These Terms of Service (“Terms”) govern access to and use of Zetea’s websites, software, applications, communications tools, AI features, onboarding, and any related services identified in an order, checkout, or service description (collectively, the “Services”).

The Services are provided by Zetea LLC, 2810 N Church St STE 90109, Wilmington, Delaware 19802, United States (“Zetea,” “we,” “us,” or “our”).

The Services are offered for business and professional use, not personal, family, or household use. By creating an account, starting a trial, purchasing a subscription, or using the Services, you agree to these Terms. If you use the Services for a business or other organisation, you represent that you have authority to bind it. You must be at least 18 years old.

1. The Services

Zetea provides business software that may include customer relationship management, messaging, email, calendars, websites and funnels, automations, payments, advertising tools, reporting, AI functionality, training resources, and Zetea-built applications such as Capstan.

Available features, limits, credits, support, onboarding, and managed services depend on the plan or order you select. The checkout, order form, statement of work, or plan description presented when you purchase forms part of these Terms. If a signed statement of work conflicts with these general Terms, the signed statement of work controls for that service.

Some features are supplied through third-party platforms and providers. Their availability may change, and use of them may also be subject to third-party terms.

2. Accounts

You must provide accurate information, keep it current, protect your login credentials, and promptly tell us about suspected unauthorised access. You are responsible for activity conducted through your account and for the users you authorise.

You may not share access outside your organisation except where your plan expressly permits it. You are responsible for ensuring that your users comply with these Terms.

3. Trials

The standard $147, $297, and $597 monthly and annual plans currently include the 14-day trial shown at checkout. Unless you cancel before the trial ends, the subscription automatically becomes paid and the payment method associated with the account is charged at the price and billing cadence shown at checkout.

Trial eligibility may be limited to new customers or one trial per customer, business, payment method, or account. Zetea may end or restrict a trial where it is being abused or used to avoid payment.

Special or promotional offers may not include a trial. The $97/month Zetea software offer from the free-training funnel begins billing immediately. Any charge-today offer will be identified at checkout.

4. Subscriptions, renewal, and cancellation

Subscriptions renew automatically for successive periods matching the selected monthly or annual billing cadence unless cancelled before renewal.

You may cancel through the cancellation method available in your account or by contacting support@zetea.ai. A cancellation request must be received before the applicable trial conversion or renewal date to prevent that charge. We will provide confirmation when cancellation has been processed. Cancellation stops the next renewal. Your access continues until the end of the current paid subscription period unless we suspend or terminate the account for breach, risk, or unlawful activity.

Except where applicable law requires otherwise:

• subscription, onboarding, managed-service, and other fees already paid are non-refundable;
• cancellation does not create a prorated refund or credit;
• failure to use the Services does not create a refund right; and
• annual subscriptions remain active until the end of the prepaid annual term.

5. Fees, taxes, and metered usage

You agree to pay the subscription price, usage charges, service fees, taxes, and other amounts disclosed at checkout, in your account, in an order, or in an applicable rate schedule.

Usage-based charges may apply in addition to the subscription fee, including for SMS, phone, email, AI tokens, and other metered services. Usage is measured through Zetea or its service providers. You authorise us to charge usage fees to your payment method in accordance with the billing cycle or threshold disclosed for your account.

Usage rates may change when provider costs, telecommunications charges, exchange rates, taxes, laws, or product configurations change. We will provide notice where required by law. Continued use of a metered feature after an applicable change means the new rate applies to later usage.

You are responsible for applicable taxes, duties, levies, telecommunications fees, and advertising spend unless an order expressly states that they are included.

You must raise a good-faith usage-billing dispute within 30 days after the charge or invoice, with enough detail for us to investigate. This does not limit rights that cannot legally be limited.

Cancellation or termination does not erase usage charges incurred before the effective end of access, even if those charges are invoiced or processed later.

6. Included credits

A plan may include a stated amount of recurring credits for eligible metered services. Included credits:

• may be used only for the services and account for which they were issued;
• have no cash value and cannot be transferred or redeemed for money;
• do not roll over into the next billing period;
• expire at the end of the billing period in which they were issued; and
• expire immediately when the related subscription ends.

Use beyond included credits is billed at the applicable usage rate. Purchased top-ups or prepaid balances, if offered, are governed by the terms shown when purchased.

7. Onboarding and managed services

Some plans include onboarding, account-manager collaboration, configuration work, training, local-presence work, or managed advertising. The applicable plan description, order, or statement of work defines the scope.

You must provide timely access, content, approvals, credentials, information, budgets, and feedback reasonably required to perform these services. Timelines depend on your cooperation. Client-caused delay, missing information, delayed approval, unavailable access, or failure to attend a scheduled session:

• extends affected delivery dates;
• does not pause the subscription or billing period; and
• does not create a refund, credit, or free extension.

Unless expressly agreed in writing, managed services do not include unlimited revisions, a dedicated employee, guaranteed response times, guaranteed advertising performance, guaranteed leads, guaranteed revenue, or guaranteed rankings. Advertising spend is separate unless an order states otherwise.

8. Your data and content

You retain your rights in data, contacts, messages, files, instructions, prompts, campaigns, and other content that you or your users submit to the Services (“Customer Data”).

You grant Zetea and its service providers a limited right to host, copy, transmit, modify, display, and otherwise process Customer Data only as needed to provide, secure, and support the Services; comply with your instructions; and meet legal obligations.

Zetea will not use Customer Data processed on your instructions to train a general-purpose AI model unless a separate written agreement or an explicit opt-in permits it. We may use aggregated or de-identified service information that cannot reasonably identify an individual or customer to understand and improve the Services.

You represent that you have all rights, notices, permissions, consents, and lawful bases required to collect, upload, use, and instruct us to process Customer Data.

Our processing of personal data is further described in the Privacy Policy and, where applicable, a data processing agreement.

9. Messaging, marketing, and customer compliance

You control the audiences, contacts, messages, campaigns, calls, automations, AI instructions, and offers sent through your account. You are responsible for complying with all laws and industry rules that apply to them, including consent, identification, opt-out, suppression, telemarketing, email marketing, data protection, and recordkeeping requirements.

Depending on location and channel, these may include the GDPR, UK GDPR, PECR, ePrivacy rules, CAN-SPAM, the Telephone Consumer Protection Act, state privacy and telemarketing laws, and telecommunications-provider policies.

You must honour opt-outs promptly and must not upload or contact people without the permissions or other lawful basis required for the intended communication.

10. Acceptable use

You may not use the Services to:

• break the law or facilitate illegal activity;
• create, upload, promote, or distribute unlawful, fraudulent, exploitative, defamatory, or harmful content;
• send spam, unlawful marketing, deceptive communications, or communications that disregard consent or opt-out requirements;
• harass, threaten, discriminate against, exploit, or endanger another person;
• distribute malware, phishing, credential theft, or malicious code;
• infringe privacy, publicity, intellectual-property, or other rights;
• impersonate others or misrepresent identity, affiliation, products, or offers;
• generate or distribute child sexual abuse material or sexual content involving minors;
• interfere with, probe, reverse engineer, overload, or bypass the security or limits of the Services;
• resell or provide unauthorised access to the Services; or
• use AI functionality to make unlawful decisions, deceive people, or avoid legally required human review.

We may investigate suspected misuse and remove content, restrict features, suspend accounts, or terminate access where reasonably necessary to protect people, Zetea, service providers, or the Services; respond to legal process; prevent fraud or abuse; or enforce these Terms.

11. AI features

AI-generated responses and outputs may be incomplete, inaccurate, or unsuitable. You are responsible for reviewing AI configurations and outputs before relying on them, especially for legal, medical, financial, employment, housing, credit, safety, or other high-impact matters.

You must not represent AI output as professional advice or use it without legally required disclosure, consent, or human review. Zetea does not guarantee that AI output will be accurate, uninterrupted, unique, or free from third-party claims.

12. Intellectual property

Zetea and its licensors retain all rights in the Services, software, designs, documentation, training, templates, trademarks, and related materials, excluding Customer Data.

Subject to these Terms and payment of applicable fees, Zetea grants you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during the subscription term.

Feedback may be used by Zetea without restriction or obligation, provided it does not identify you publicly without permission.

13. Third-party services

The Services may connect with payment, communications, hosting, advertising, social-media, AI, and other third-party services. Zetea is not responsible for third-party products, accounts, terms, policy changes, outages, suspensions, data practices, or actions outside our reasonable control.

You authorise Zetea to exchange information with third-party services you enable as needed to provide the integration. You remain responsible for maintaining those accounts and complying with their terms.

14. Suspension and termination

We may suspend or terminate all or part of the Services if:

• fees are overdue or payment fails;
• you breach these Terms or applicable law;
• your use creates security, legal, reputational, or operational risk;
• your content or activity is harmful, fraudulent, illegal, or abusive;
• a provider requires suspension; or
• suspension is reasonably necessary to protect the Services or other people.

Where practical and lawful, we will provide notice and an opportunity to remedy the issue. Serious or urgent matters may require immediate action.

You may stop using the Services at any time, but account closure does not cancel amounts already due. After termination, access ends. Customer Data is scheduled for deletion from active systems 90 days after termination, subject to legal holds, required retention, dispute preservation, and any different period in a Data Processing Agreement or order. Residual backup copies may remain until overwritten through normal backup cycles and will remain protected from ordinary use.

15. Service changes and availability

We may improve, modify, replace, restrict, or discontinue features. We do not promise that every feature, integration, provider, or channel will remain available indefinitely.

The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. Zetea disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

16. Limitation of liability

To the fullest extent permitted by law, Zetea and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, goodwill, data, or business opportunity; advertising performance; failed communications; or third-party service failures.

To the fullest extent permitted by law, Zetea’s total aggregate liability arising from or relating to the Services will not exceed the fees you paid to Zetea for the affected Services during the three months immediately before the event giving rise to the claim.

These limitations do not apply where prohibited by law.

17. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Zetea and its affiliates, officers, employees, and contractors from claims, losses, liabilities, penalties, costs, and reasonable legal fees arising from:

• Customer Data, campaigns, messages, advertisements, offers, or AI instructions;
• your violation of law, third-party rights, consent or opt-out requirements, or provider policies;
• your misuse of the Services; or
• your breach of these Terms.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

To the extent permitted by applicable law, the state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services. You and Zetea consent to their personal jurisdiction and venue. This does not remove any mandatory right to bring a claim in another forum where that right cannot legally be waived.

Before filing a claim, each party will make a good-faith effort for 30 days to resolve it informally after receiving written notice. Either party may seek urgent injunctive relief where appropriate.

19. Changes to these Terms

We may update these Terms to reflect changes to the Services, providers, laws, or business practices. We will post the updated version and change the effective date. Where required, we will provide additional notice.

Material changes will apply prospectively. Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

20. General

These Terms, the applicable checkout or order, any signed statement of work, and any applicable data processing agreement form the agreement between you and Zetea concerning the Services.

If a provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver. You may not assign the agreement without our written consent. Zetea may assign it as part of a merger, reorganisation, financing, asset transfer, or similar transaction.

Neither party is liable for delay caused by events beyond reasonable control, except for payment obligations.

21. Contact

Questions, cancellation requests, and legal notices may be sent to:

Zetea LLC
2810 N Church St STE 90109
Wilmington, Delaware 19802
United States
support@zetea.ai